Sleepsosoft products are shipped only to the USA and Canada. We offer free shipping on all orders over $149.00 and the standard shipping delay is between 7-10 business days. Delays may vary depending on location Remote areas such as Hawaii, Alaska, Yukon Territories, Northwest Territories, Nunavut, New Foundland and certain parts of Northern Quebec may experience longer delays and will in cure a shipping surcharge of 14.95$. Once shipments are processed, you will receive a tracking number for your order. Orders are shipped using Canada Post or UPS.
RETURNS AND EXCHANGES
Sleepsosoft is committed to customer satisfaction and as a result, all products can be returned or exchanged within 14 days from the time the product is received. Sleepsosoft will assume return shipping costs if the return or exchange is the result of a damage or defect. In order to return or exchange a product, the product must be in its original packaging, in perfect condition.
In order to process a return or exchange, simply contact us at: email address
In the email, please indicate:
- The order number
- Your full name
- Your phone number
- Your address
- Reason for the return or exchange
Please allow 2-3 business days for a response along with return instructions
For any inquiries, please email email address
1279 Rue Gibbon, Laval, QC H7W 4X6, Canada
Phone number: (514) 952 – 9150